Delivery & Returns

Delivery Policy
At Hazile Group, we aim for prompt and reliable delivery of all orders. Please ensure that the delivery address provided is correct and complete to avoid any delays. Hazile Group is not responsible for issues or delays caused by incorrect or incomplete delivery details.

Once your order is confirmed, delivery timelines will be communicated based on your location. We take every precaution to ensure your products arrive in optimal condition.

• Returns Policy (Agriculture, Renewable Energy, and Water Products)
  At Hazile Group, customer satisfaction is a priority. If you are unhappy with your purchase, you may return it under the following conditions:
• Agriculture Products (Fresh & Dried Herbs): Products must be returned in their original container with no more than 25% of the contents used. Returns must be initiated within 14 days of receipt.
• Renewable Energy Products: All renewable energy products, including solar panels, inverters, and batteries, must be returned in their original packaging with all accessories and manuals. The product must be undamaged and in the same condition as received. Returns must be initiated within 30 days of purchase.
• Water Management Products: For water products such as filtration systems or water tanks, returns are accepted within 30 days, provided the item is unused, undamaged, and in its original packaging and unused.

To initiate any return, please contact our customer service team with your order number and details for further instructions. Ensure that the return address provided is accurate, as Hazile Group is not responsible for issues caused by incorrect return information.

Please note: Shipping costs for returns may be the responsibility of the buyer unless the product was defective or an incorrect item was delivered.