Terms of Purchase
Terms of Purchase
Welcome to Hazile Group. By making a purchase through our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.
1. General Information
1.1. These Terms of Purchase apply to all purchases made on Hazile Group's online store. 1.2. Hazile Group reserves the right to update or change these terms at any time without prior notice. Please check this page regularly to stay informed of any changes.
2. Product Availability
2.1. All products offered on our website are subject to availability. We reserve the right to limit the quantities of any products or services that we offer.
2.2. In the event that a product is out of stock or unavailable after you place an order, Hazile Group will notify you and offer alternatives or issue a full refund.
3. Pricing and Payment
3.1. All prices listed on our website are in South African Rand (ZAR) and include VAT, unless otherwise indicated. 3.2. Prices are subject to change without notice but will not affect orders that have already been confirmed. 3.3. We accept payments through secure payment gateways (payfast, paypal, EFT, etc.). By placing an order, you agree that the billing information provided is valid and that you have permission to use the selected payment method and use your details for billing purposes as per the POPI Act.
4. Shipping and Delivery
4.1. Delivery of products is available within specified regions, and shipping fees will be calculated at checkout based on your location.
4.2. Delivery times are estimates and are not guaranteed. Hazile Group is not responsible for delays caused by courier services or unforeseen circumstances.
4.3. The risk of loss or damage to goods passes to you upon delivery of the product to the address provided during purchase.
5. Returns and Refunds
5.1. Our [Delivery and Returns Policy] outlines the conditions for returning products. Please refer to that policy for detailed information.
5.2. If you are dissatisfied with your purchase or if a product is defective, you may request a return within the stipulated return period for a refund or exchange.
5.3. Refunds will be processed using the original method of payment and may take up to 7-10 business days to reflect in your account.
6. Cancellations
6.1. Orders may be cancelled before they are dispatched for delivery. Once an order has been shipped, it cannot be cancelled, and the return process must be followed.
6.2. To cancel an order, please contact our customer support team as soon as possible.
7. Product Use
7.1. Agricultural products: Our dried herbs and non-perishable condiments should be used by the best-before date indicated on the packaging. Hazile Group is not liable for improper storage or use of products.
7.2. Renewable energy and water products: Products should be installed and used in accordance with the manufacturer's guidelines. Hazile Group is not responsible for improper installation or use.
8. Warranty
8.1. Agricultural products: Due to the perishable nature of the agro-processed products, Hazile Group does not offer warranties on them.
8.2. Renewable energy and water products: These products may come with manufacturer warranties. Please refer to the product description for warranty details.
9. Limitation of Liability
9.1. Hazile Group is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products, or any delays in the delivery of goods, except as provided by law.
9.2. Our liability is limited to the purchase price of the product.
10. Governing Law
10.1. These Terms of Purchase are governed by the laws of South Africa. Any disputes arising from these terms shall be settled in the appropriate South African courts.
11. Contact Information
If you have any questions or concerns about these Terms of Purchase, please contact our customer support team at:
Hazile Group
Email: admin@hazilegroup.co.za
Phone: +27 63 543 7233